Refund policy

Return and Refund Policy

Return Window:

Most items purchased from shivkripabooks.in can be returned within 2 days of delivery, unless they are explicitly identified as non-returnable.

Defective or Different Condition:

If the product you receive is physically damaged, missing parts, pages, or accessories, defective, or different from the description on the product detail page on shivkripabooks.in, you can request a return.

Refund Eligibility:

A refund will be processed only if the following conditions are met:

1. It is determined that the product was not damaged while in your possession.
2. The product is the same as what was shipped to you.
3. The product is returned in its original condition, including the brand's/manufacturer's box, MRP tag intact, user manual, warranty card, and all accessories.

Non-Returnable Products:

Some products, as indicated on the product detail page, may not be eligible for return. This includes cases of buyer's remorse, such as ordering the incorrect model, colour, or product.

Return Options:

Based on the reason for return, you have two options:

Replace: If the product is damaged, broken, spoiled, or defective, it will be replaced with an identical product.

Refund: If the product you want is unavailable in your preferred size, colour, model, or out of stock, you can choose a refund, and your money will be returned to you.

Contacting shivkripabooks.in:

If you receive a non-returnable product in a damaged or defective condition, you should contact shivkripabooks.in within 2 days of product delivery. You can reach them through WhatsApp at (+91 9560888951) or by emailing shivkripabooks@gmail.com

Successful Return Pick-up:

To ensure a successful return pick-up, please keep the item in its original condition.

Product Inspection:

shivkripabooks.in may contact you to assess the damage or defect in the product before issuing a replacement.

It's important for customers to carefully read and understand the return and refund policy of an online retailer like shivkripabooks.in before making a purchase. This policy provides guidelines on how to handle returns and refunds in various scenarios.